When you place an order with us, you will receive an email confirmation containing a link to set up a password for your client dashboard. The client dashboard is where you can access details about your purchase, your test results, and more.
If you've misplaced that email, don't worry: You can still access your portal. Go to the client dashboard and select "Don't remember your password?" Then, input the email address you used when placing the order. An email with a reset link should appear in your inbox within 5 minutes; you can also check your Spam or Promotions folders. If that doesn't work, email clientservices@givelegacy.com or call us at 617-514-0901. The email address you use to reset your password should be an exact match, or you might not receive that reset link.